SHIPPING AND RETURNS
- UK Royal Mail first class delivery is £3.95 or FREE when you spend over £100
- EU postage is £10
- Outside the EU is £15
UK deliveries: We dispatch all UK orders via Royal Mail First Class delivery. Delivery times can vary depending on Royal Mail but on average it takes 2-3 days for delivery, however sometimes Royal Mail can be slow! So please allow up to 14 working days for your delivery to arrive and up to 6 weeks for bespoke items. Please note we do not dispatch orders at the weekend as our warehouse is closed.
EU and outside the EU deliveries: We use a variety of different couriers to ship orders within the EU and to the rest of the world. We often use a standard mail service but it also depends on the size of the order. Tracking details are sometimes available on request but it also depends on the size of the order. In most cases deliveries outside the UK will arrivie within 14 workings days, but in some cases it can take up to 30 days.
If you are not completely satisfied with your purchase(s) for any reason you are entitled to return any or all of the items to us for a full refund or exchange. Returned items must reach our warehouse no more than 14 days from the original order date to qualify for a refund or exchange. However we do offer an extended returns period at Christmas of up to 30 days from the original order date.
All items returned must be in their original condition with all swing tags, labels, branding and marketing materials intact. We reserve the right to withhold a refund, credit or exchange for any of items returned to us that are deemed unfit for re-sale.
All returned items remain your responsibility until they arrive back at our warehouse. We
recommend that all returns are sent using a traceable service such as Recorded Delivery or via an equivalent service that requires a signature upon delivery.
Orders returned for refunds will have the original shipping cost deducted from the refund. If the order qualified for free shipping at the time of purchase, then a full refund for the entire order value will be granted, but if a shipping charge was applied to the order, that will be deducted from the refund.